Contact Us

Get in Touch With TrustPay

We're here to help 24/7. Whether you have a question about your account, need technical support, or want to explore our services — our team is ready to assist you in 20+ languages.

Experiencing a security emergency?

Call our 24/7 fraud hotline immediately at +1 (415) 298-1877 or freeze your card in the app.

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours.

Quick Contact

+1 (415) 298-1877

24/7 General Support

support@trustpaygf.com

Response within 4 hours

Working Hours

Personal Banking24/7
Business BankingMon-Fri 8AM-8PM ET
Corporate BankingMon-Fri 7AM-9PM ET
InvestmentsMon-Fri 8AM-6PM ET
Fraud & Security24/7 Emergency

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Contact by Department

Reach the right team directly with our department-specific phone numbers and email addresses.

Personal Banking

+1 (415) 298-1877 personal@trustpay.com

24/7

Business Banking

+1 (415) 298-1877 business@trustpay.com

Mon-Fri 8AM-8PM ET

Corporate Banking

+1 (415) 298-1877 corporate@trustpay.com

Mon-Fri 7AM-9PM ET

Investments & Advisory

+1 (415) 298-1877 investments@trustpay.com

Mon-Fri 8AM-6PM ET

Loans & Mortgages

+1 (415) 298-1877 loans@trustpay.com

Mon-Sat 8AM-8PM ET

Fraud & Security

+1 (415) 298-1877 fraud@trustpay.com

24/7 Emergency

Office Locations

Visit us at one of our global offices. We have 2,500+ branches and ATMs across 150+ countries.

New York

HQ

350 Park Avenue, New York, NY 10022

+1 (212) 555-0100

Mon-Fri 9AM-6PM, Sat 10AM-4PM

London

1 Canada Square, Canary Wharf, London E14 5AB

+44 20 7946 0000

Mon-Fri 9AM-6PM, Sat 10AM-4PM

Singapore

1 Raffles Place, #20-01, Singapore 048616

+65 6555 0100

Mon-Fri 9AM-6PM, Sat 10AM-4PM

Tokyo

Marunouchi Bldg, 2-4-1 Marunouchi, Chiyoda, Tokyo

+81 3 6212 0100

Mon-Fri 9AM-6PM, Sat 10AM-4PM

Frankfurt

Taunusanlage 1, 60329 Frankfurt am Main

+49 69 555 0100

Mon-Fri 9AM-6PM, Sat 10AM-4PM

Dubai

Burj Daman, DIFC, Dubai, UAE

+971 4 555 0100

Sun-Thu 9AM-6PM, Sat 10AM-4PM

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Explore our global office locations