Cookie Policy
This Cookie Policy explains how TrustPay uses cookies and similar technologies on our website and mobile app, why we use them, and how you can control them.
Last updated: January 15, 2026
1. What Are Cookies
Cookies are small text files that a website places on your device when you visit. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter information each time you return or navigate between pages.
TrustPay uses cookies and similar technologies — including web beacons, pixel tags, local storage, and session storage — to operate our services, remember your preferences, analyze how our services are used, and keep our platform secure. Most browsers allow you to control cookies through their settings, and you can delete cookies that have already been set at any time.
- Cookies are small text files stored on your device by websites you visit
- They help websites remember your actions and preferences between visits
- Cookies cannot access other files on your device or transmit viruses
- Similar technologies include web beacons, pixel tags, and local storage
- You can control and delete cookies through your browser settings at any time
2. Types of Cookies We Use
We categorize the cookies we use into four types based on their purpose. Each type serves a different function, and only essential cookies are required for our services to work. You can manage your preferences for the other types at any time.
Essential cookies
- Required for the website to function and cannot be switched off
- Enable login, account security, and fraud prevention
- Remember items in your cart or application in progress
- Include session cookies that expire when you close your browser
Analytics cookies
- Help us understand how visitors use our website so we can improve it
- Collect aggregated, anonymized data about pages visited and features used
- Help us identify and fix errors and performance issues
- Powered by our internal analytics — we do not share this data with advertisers
Preference cookies
- Remember your settings and choices, such as language and region
- Remember your cookie consent preferences
- Enable personalized features like your saved account dashboard layout
- Persist between visits but can be cleared at any time
Marketing cookies
- Used to deliver relevant content and offers based on your interests
- Only set with your explicit consent
- We do not sell your data to third-party advertisers
- You can opt out of marketing cookies at any time in your account settings
3. How We Use Cookies
We use cookies to provide and secure our banking services, remember who you are when you log in, understand how our services perform, and improve your experience. We never use cookies to collect sensitive personal information like your account numbers or passwords — those are never stored in cookies.
- Authenticate your identity when you log in and keep your session secure
- Remember your security preferences, such as trusted devices and 2FA settings
- Detect and prevent fraud by monitoring device and session characteristics
- Analyze website and app usage to identify and fix bugs and improve features
- Remember your language, region, and display preferences
- Measure the effectiveness of our marketing campaigns (with your consent)
4. Managing Your Cookie Preferences
You have full control over which cookies we set on your device. When you first visit our website, you will see a cookie banner that lets you accept all cookies or choose which categories to enable. You can change your preferences at any time.
Most web browsers also allow you to control cookies through their settings. You can block all cookies, accept only first-party cookies, or delete cookies that have already been set. Note that blocking essential cookies will prevent you from logging in and using our services.
In your TrustPay account
- Go to Settings → Privacy → Cookie Preferences to review and update your choices
- Toggle analytics, preference, and marketing cookies on or off
- Essential cookies cannot be disabled as they are required for the service
- Withdraw consent for marketing cookies at any time
In your browser
- Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions
- Most browsers let you block third-party cookies without affecting essential ones
5. Third-Party Cookies
Some cookies on our website are set by third parties who provide services on our behalf — for example, analytics providers, fraud detection services, and customer support chat tools. These third parties may use cookies to perform their functions.
We carefully vet all third-party providers and require them to adhere to strict data protection standards. We do not allow third parties to use cookies to build advertising profiles of our customers or to sell your data.
- Analytics providers help us understand website performance and user behavior
- Fraud detection services use cookies to identify suspicious device activity
- Customer support chat tools use cookies to maintain your support session
- Video hosting providers use cookies to deliver and measure embedded video content
- We require all third-party providers to sign data protection agreements
- We do not permit third parties to use cookies for cross-site advertising
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or in-app message.
We encourage you to review this policy periodically to stay informed about how we use cookies. If you have questions about this policy, please contact us at privacy@trustpay.com or +1 (415) 298-1877.