Privacy Policy
Your privacy is fundamental to us. This policy explains what data we collect, how we use it, and the choices you have regarding your personal information.
Last updated: January 15, 2026
1. Information We Collect
We collect information you provide directly to us when you open an account, use our services, or communicate with us. This includes your name, email address, phone number, date of birth, Social Security Number, government-issued ID, address, and financial information.
We also collect information automatically when you use our website or mobile app, including your IP address, device type, browser type, usage data, and transaction history.
Personal Information
- Name, email, phone number, and date of birth
- Social Security Number and government-issued ID
- Residential address and employment information
- Financial account details and transaction data
- Biometric data for authentication (fingerprint, Face ID)
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Pages visited and features used
- App usage statistics and crash reports
- Location data (with your consent)
2. How We Use Your Information
We use your personal information to provide and improve our banking services, process transactions, verify your identity, prevent fraud, comply with legal obligations, and communicate with you about your account and our services.
- Process and complete financial transactions you initiate
- Verify your identity and prevent unauthorized access
- Detect, prevent, and report fraud and suspicious activity
- Provide customer support and respond to your inquiries
- Send account statements, alerts, and important notifications
- Improve our products, services, and user experience
- Comply with applicable laws, regulations, and legal processes
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, regulatory authorities when required by law, and affiliated companies within our corporate group under strict confidentiality agreements.
We share with:
- Service providers under contractual obligations (payment processors, cloud hosting, analytics)
- Regulatory authorities when required by law or legal process
- Law enforcement agencies for fraud prevention and legal compliance
- Affiliated companies within the TrustPay corporate group
- Partners with your explicit consent (e.g., credit bureaus for loan applications)
We do NOT:
- Sell your personal information to data brokers or advertisers
- Share your data for third-party marketing without consent
- Disclose your information to non-affiliated parties for their own use
4. Data Security
We protect your data with 256-bit AES encryption at rest and TLS 1.3 in transit. Access to personal information is restricted to authorized personnel who need it to perform their job functions. We maintain a zero-breach record through continuous security monitoring, regular audits, and employee training programs.
5. Your Privacy Rights
You have the right to access, correct, delete, or export your personal information. You can also opt out of certain data processing activities and marketing communications at any time.
- Right to know what personal information we collect about you
- Right to request deletion of your personal information
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of your information
- Right to limit the use of sensitive personal information
- Right to data portability — receive a copy of your data
- Right to withdraw consent at any time
6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. After account closure, we retain data for the period required by law (typically 7 years for financial records) and then securely delete it.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors except through custodial accounts opened by parents or legal guardians.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email and post a notice on our website. The effective date at the top of this page indicates when the policy was last updated.
10. Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact our Privacy Office:
Email: privacy@trustpay.com
Phone: +1 (415) 298-1877
Mail: TrustPay Global Finance Bank, Privacy Office, 350 Park Avenue, New York, NY 10022